Customer Experience Team Member

Mole Valley Farmers Ltd; Frome; Remote; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension plan

Staff discount

Free parking

Annual leave 33 days

Training & development

Life assurance

Employee assistance

Family leave policy

Job summary

Mole Valley Farmers Limited invites applications for a Customer Experience Team Member in Frome. This part-time role focuses on helping customers find products, giving expert advice, and delivering a welcoming shopping experience. You’ll contribute to sales targets and ensure every customer leaves satisfied.

The successful candidate will have strong communication, good IT skills, and a friendly, flexible team spirit. Training is provided, and a pension, discounts, and benefits are included.

Qualifications

• Customer service experience preferred, training provided.
• Ability to work Sundays and part-time hours.
• Good IT skills and willingness to learn new systems.
• Ability to work under pressure and multi-task.
• Knowledge of GDPR and health & safety standards.

Responsibilities

• Delivering friendly, knowledgeable, and solution-focused service.
• Building strong relationships with customers and understanding their needs.
• Promoting current offers and recommending suitable products.
• Supporting the delivery of sales targets and store KPIs.
• Handling customer queries and taking ownership of follow-up.
• Demonstrating strong product knowledge across all departments.
• Promoting our membership scheme and processing transactions accurately.
• Maintaining high standards of store presentation and stock awareness.
• Following health & safety procedures and safe working practices.

Skills

Customer service

Communication

IT skills

Teamwork

Health & Safety

Data Protection

Job description

Customer Experience Team Member

Application Deadline: 7 November 2026

Department: Retail

Employment Type: Part Time

Location: Frome

Reporting To: Ryan Twinney

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Customer Experience Team Member. If you’re passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we’d love to hear from you.

About The Role

Contract: Permanent

Hours: Part-time

Hours of Work: 6 Hours per week, working Sunday

As a Customer Experience Team Member, you’ll be at the heart of our store — helping customers find the right products, offering expert advice, and creating a welcoming environment. You’ll work closely with your team to deliver a high-quality retail experience, support sales targets, and ensure every customer leaves with a positive impression.

Key responsibilities include:

• Delivering friendly, knowledgeable, and solution-focused service
• Building strong relationships with customers and understanding their needs
• Promoting current offers and recommending suitable products
• Supporting the delivery of sales targets and store KPIs
• Handling customer queries and taking ownership of follow-up
• Demonstrating strong product knowledge across all departments
• Promoting our membership scheme and processing transactions accurately
• Maintaining high standards of store presentation and stock awareness
• Following health & safety procedures and safe working practices

About You

• A genuine interest in customer service and retail
• Strong communication and interpersonal skills
• Good IT skills and a willingness to learn new systems
• Ability to work under pressure and manage multiple tasks
• Awareness of Data Protection / GDPR and Health & Safety standards
• You’ll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we’re happy to support your development.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.