Customer Experience Team Manager

Flogas; Leicester; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

Flogas is seeking a Customer Experience Team Manager in Leicester to lead a dynamic team, ensuring excellence in customer service and identifying opportunities in sales. This hybrid role offers competitive salary and benefits, including vacation days, pension contributions, and training opportunities. Join an inclusive team committed to delivering 100% renewable energy by 2040.

Benefits

25 days holiday plus statutory

Employer pension contribution of 5%

Life assurance up to 4x salary

Health Cash plan worth up to £900/year

Discounted gym membership

Fully funded eye tests and glasses contribution

Annual flu vaccination

Retail discounts at 900 stores

Enhanced maternity/paternity benefits

Employee Assistance Programme with 24/7 helpline

One volunteering day annually

Monthly recognition awards

Qualifications

• Experience managing teams in a contact centre environment.
• Self-motivated with motivational skills.
• Proactive problem-solving approach.

Responsibilities

• Lead a team to meet performance targets through excellent customer service.
• Identify opportunities to add value through sales and service.
• Support transition towards delivering renewable energy services.

Skills

Team Management

Interpersonal Skills

Problem Solving

Customer Service Expertise

Change Management

Recruitment Experience

Job description

Customer Experience Team Manager

Salary: £36,000.00 - £40,000.00

Hours: 37.5

Location: Leicester (Syston) - Hybrid Working

Join us at Flogas, where we support your growth with training, benefits, and development opportunities as part of our 1,350-strong team.

Flogas is committed to doing energy right by customers across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we work together to serve our customers effectively.

Role Overview: Customer Experience Team Manager

Reporting to the Head of Customer Experience, this role involves leading a team to meet performance targets through excellent customer service. You will identify opportunities to add value through sales and service of our bottled gas and bulk clients.

While our roots are in fossil fuels, we are transitioning towards delivering 100% renewable energy by 2040. We support customers in reducing emissions by switching from oil to gas and are developing offerings like heat pumps, solar panels, bio-fuels, and renewable gases. Join us to be part of this exciting future.

Candidate Requirements:

• Experience managing teams in a contact centre environment
• Proven skills in team and people management
• Experience in people development
• Excellent interpersonal and problem-solving skills
• Strong team player
• Ability to balance business and customer needs
• Expertise in customer service duties
• Self-motivated with motivational skills
• Experience in change management
• Proactive problem-solving approach
• Flexible working approach
• Recruitment experience

Benefits:

• 25 days holiday plus statutory, with options to buy 5 more
• Employer pension contribution of 5%
• Life assurance up to 4x salary
• Health Cash plan worth up to £900/year
• Discounted gym membership
• Fully funded eye tests and glasses contribution
• Annual flu vaccination
• Retail discounts at 900 stores
• Enhanced maternity/paternity benefits
• Training opportunities
• Employee Assistance Programme with 24/7 helpline
• One volunteering day annually
• Monthly recognition awards

About Flogas:

Flogas supplies LPG across Britain, committed to delivering 100% renewable energy by 2040. Backed by Group DCC, we’ve grown over 35 years and continue to innovate in infrastructure and renewable energy solutions.

Our Commitment to Equality:

We are an equal opportunities employer, welcoming applications from all backgrounds and committed to creating an inclusive environment for everyone.