Operations Supervisor

Leisuretime by Toureasy; Wales; Remote; GBP 30,000 - 45,000; Full time

Job summary

Leisuretime by Toureasy is looking for an Operations Supervisor to join their growing team. This role involves planning and coordinating coach holidays across the UK and Europe, ensuring quality service and compliance standards are met. Ideal candidates will have 2-3 years' experience in the travel industry and possess strong problem-solving and communication skills. Flexible remote working arrangements are available.

Benefits

Flexible remote working

Opportunities for growth

Supportive team environment

Qualifications

• 2-3 years' experience in travel or tourism industry.
• Experience with coach holidays or operational tours is a plus.
• Highly organised and detail-focused.

Responsibilities

• Support planning and delivery of trips and holidays.
• Coordinate with suppliers like hotels and attractions.
• Ensure compliance with health and safety standards.

Skills

Problem solving

Communication

Time management

Attention to detail

Team collaboration

Tech-savvy

Tools

Microsoft Office

Booking systems

Job description

Leisuretime by Toureasy | Remote (UK-based, flexible location)

Coach holidays, made easy.

Are you an organised, calm-under-pressure problem solver who loves the buzz of travel operations? Want to play a key role in delivering memorable holidays across the UK and Europe? If so, you might be exactly who we’re looking for.

Leisuretime by Toureasy is growing – and we’re on the lookout for an Operations Supervisor to join our friendly and passionate team. You’ll be at the heart of making our coach holidays run smoothly, ensuring every detail is in place and our customers come home smiling.

What you’ll be doing:

Supporting the planning and delivery of day trips, short breaks and holidays

Coordinating with suppliers (hotels, attractions, coach operators, guides)

Monitoring costs and ensuring quality standards are consistently met

Problem-solving operational issues as they arise – quickly and calmly

Collaborating with our Customer Service & Operations Manager

Identifying ways we can improve efficiency, service, and the customer experience

Ensuring all tours meet compliance, health & safety and legal standards

What we’re looking for:

At least 2–3 years’ experience in the travel or tourism industry, maybe more?

Coach holidays, group travel or operational tour experience is a big plus

A natural problem solver – resourceful, calm and practical under pressure

Strong communicator – confident with both suppliers and colleagues

Highly organised and detail-focused – with great time management

Tech-savvy – Microsoft Office, booking and ops systems

A team player – even without direct reports, you’re collaborative and reliable

Why join Leisuretime?

Flexible remote working – Ideally based within 30 mins of the M4 corridor (London to Swansea), but we’re open to being flexible for the right person

Exciting, fast-growing business – Help shape the future of a successful coach holiday brand

Supportive, close-knit team – Where your ideas are heard and your impact is real

Room to grow – As we expand, so can your role

You’ll also be part of our on-call team, with occasional evening or weekend support during peak times.

Sound like a good fit?

We’d love to hear from you. Apply now to be part of a team that’s all about making holidays easy, fun, and stress-free.