Customer Experience & Store Operations Specialist

Tesco; Bath; On-site; GBP 12,000 - 17,000; Full time

Job summary

Tesco is seeking a Customer Service Assistant for its One Stop store. You will work in a fast-paced retail environment, delivering excellent service while stocking shelves, processing payments, and helping keep the store looking its best.

You will engage with customers, answer questions, and support across various store areas, ensuring safety and compliance with policy. Training and feedback will be part of your growth in a dynamic team.

Qualifications

• Frontline customer service experience in a fast-paced retail environment.
• Ability to stock shelves and maintain store appearance.
• Comfort with processing payments and handling tills.

Responsibilities

• Provide excellent customer service to shoppers.
• Stock shelves and ensure products are well displayed.
• Assist with processing payments at tills and online orders when required.
• Help maintain a clean, safe, and welcoming store appearance.
• Support across store areas including online, replenishment, vending, and stock routines.
• Clock in and out accurately and follow security procedures.
• Follow Think 25 policy for age-restricted products and assist with Post Office Local duties if applicable.

Skills

Customer service

Retail experience

Cash handling

Tools

POS terminal

Job description

Tesco is seeking a Customer Service Assistant for its One Stop store. You will work in a fast-paced retail environment, delivering excellent service while stocking shelves, processing payments, and helping keep the store looking its best.

You will engage with customers, answer questions, and support across various store areas, ensuring safety and compliance with policy. Training and feedback will be part of your growth in a dynamic team.