Retail Customer Experience Specialist

Tesco Retail; Ashford; On-site; GBP 18,000 - 23,000; Full time

Job summary

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will provide excellent customer service, stock shelves, process payments, and help maintain the store’s appearance while upholding safety policies and Think 25 for age-restricted products.

Your role involves engaging with customers, assisting across store areas, and supporting on-shift leadership to keep operations running smoothly in a welcoming

Qualifications

• Experience in a fast-paced retail environment.
• Strong communication and teamwork skills.
• Able to handle payments accurately and safely.
• Commitment to store cleanliness and safety procedures.

Responsibilities

• Provide excellent customer service to shoppers.
• Stock shelves and ensure display standards are met.
• Process payments accurately at the till and in queues.
• Help maintain the store’s appearance and tidiness.
• Engage with customers to gather feedback and improve service.
• Follow safety procedures and the Think 25 policy for age-restricted products.
• Assist across store areas including tills, replenishment, online orders, and stock routines.
• Support shifts when required to ensure smooth store operations.

Skills

Customer service

Cash handling

Stock replenishment

Communication

Job description

One Stop, a Tesco subsidiary, is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will provide excellent customer service, stock shelves, process payments, and help maintain the store’s appearance while upholding safety policies and Think 25 for age-restricted products.

Your role involves engaging with customers, assisting across store areas, and supporting on-shift leadership to keep operations running smoothly in a welcoming