Customer Experience Specialist - Rotating 8-8 + Sat

Rendall & Rittner; Brighton; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days holiday

Private medical insurance

Life assurance

Enhanced family leave

Training & development

Sabbaticals

Pension scheme

Employee discounts

Descrizione del lavoro

Rendall & Rittner is seeking a Customer Experience Advisor for our London office. You will be the first contact for customers, handling inquiries by phone and email, resolving issues with empathy and efficiency, and shaping how residents feel about our service.

The role requires strong communication, a calm, positive manner, and the ability to manage multiple priorities. You will work across the business to ensure nothing falls through the cracks and participate in ongoing training.

Competenze

• Enjoy delivering high-quality customer service.
• Excellent verbal and written communication.
• Ability to handle multiple priorities calmly.

Mansioni

• Handle enquiries by phone and email.
• Resolve issues with empathy and efficiency.
• Take ownership of customer interactions from start to resolution.
• Collaborate with colleagues to ensure a seamless service experience.

Conoscenze

Communication

Problem solving

Customer service

Multitasking

Teamwork

Descrizione del lavoro

Rendall & Rittner is seeking a Customer Experience Advisor for our London office. You will be the first contact for customers, handling inquiries by phone and email, resolving issues with empathy and efficiency, and shaping how residents feel about our service.

The role requires strong communication, a calm, positive manner, and the ability to manage multiple priorities. You will work across the business to ensure nothing falls through the cracks and participate in ongoing training.