Customer Experience Advisor — Property & Service Champion

Premier Estates Limited; Manchester; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

Life assurance

Pension scheme

25 days’ holiday plus bank holidays

Fully funded training and professional

Paid sabbaticals as a loyalty reward

Employee assistance programme

Descripción de la vacante

Rendall & Rittner is seeking a Customer Experience Advisor to join our Manchester Head Office. You will be the first point of contact for residents and clients, handling enquiries by phone and email with empathy and efficiency.

This role requires strong communication, a calm approach, and the ability to manage multiple priorities across shifts (8am–8pm, Mon–Fri, 1 in 4 Saturdays with a day off in lieu).

Formación

• Experience in delivering excellent customer service.
• Strong communication skills, both phone and email.
• Ability to remain calm and composed under pressure.

Responsabilidades

• Deliver outstanding customer service via phone and email, addressing enquiries and resolving issues promptly.
• Maintain clear, empathetic communication to ensure customers feel heard and supported.
• Think creatively to solve customer problems and prevent issues from escalating.
• Collaborate with colleagues to deliver a seamless service experience.
• Stay up to date on Rendall & Rittner’s services and use customer feedback to drive improvements.
• Participate in training sessions and continuously develop your skills.

Descripción del empleo

Rendall & Rittner is seeking a Customer Experience Advisor to join our Manchester Head Office. You will be the first point of contact for residents and clients, handling enquiries by phone and email with empathy and efficiency.

This role requires strong communication, a calm approach, and the ability to manage multiple priorities across shifts (8am–8pm, Mon–Fri, 1 in 4 Saturdays with a day off in lieu).