Customer Experience Specialist - Premium Home Brands

Sanderson Design Group plc.; Loughborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading design services company is seeking a Customer Service agent in Loughborough. This full-time position involves managing customer interactions, processing orders, and enhancing the customer experience across all communication channels. The ideal candidate will demonstrate strong communication skills and proficiency in digital tools, alongside a passion for interiors and customer service. The role offers the opportunity to contribute significantly to customer loyalty and satisfaction as the company scales internationally.

Qualifications

• Proven ability to improve customer satisfaction and loyalty.
• Experience in a fast-moving digital environment.
• A passion for fabric, interiors, and design.

Responsibilities

• Deliver a seamless, customer-centric journey.
• Respond promptly via webchat, email, and phone.
• Process orders efficiently while maintaining accurate information.

Skills

Strong communication skills

Proficient in Microsoft Office

Problem-solving abilities

Experience in D2C sectors

Education

HubSpot CRM Certifications

Training in Zendesk or LiveChat

Job description

A leading design services company is seeking a Customer Service agent in Loughborough. This full-time position involves managing customer interactions, processing orders, and enhancing the customer experience across all communication channels. The ideal candidate will demonstrate strong communication skills and proficiency in digital tools, alongside a passion for interiors and customer service. The role offers the opportunity to contribute significantly to customer loyalty and satisfaction as the company scales internationally.