Showroom Experience Designer - Premium Interiors

Hammonds UK; York and North Yorkshire; Hybrid; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Uncapped Commission

25 days annual leave

Extra day holiday per 5 years of služe

Annual leave purchase scheme

Contributory pension scheme

Perkbox discounts

Job summary

Hammonds UK in York is seeking a Customer Experience Specialist to deliver premium showroom experiences and drive sales through personalised design journeys.

You will welcome customers, guide them through our high-end range, follow up on leads, manage appointments, and collaborate with Design Partners and Sales Managers to maximise opportunities. A passion for interiors and strong communication are essential.

Qualifications

• Experience delivering high-end, personalised customer service.
• Ability to follow up on leads, manage appointments, and handle enquiries efficiently.
• Interest in interiors and design and ability to visualise solutions for customers.

Responsibilities

• Welcome and engage customers in the Design Centre, delivering a personalised and professional experience.
• Guide customers through our product range, offering tailored advice and visualising solutions for their homes.
• Follow up on leads, previous appointments, and showroom visits to re-engage interest and drive sales conversion.
• Support inbound customer calls, manage appointments, and handle enquiries efficiently.
• Collaborate with internal teams, including Design Partners and Sales Managers, to maximise sales opportunities.
• Maintain accurate records of customer interactions, follow-ups, and sales activity.
• Ensure the Design Centre is presented to a high standard and report any maintenance or display issues.
• Contribute to team sales targets and KPIs through proactive customer engagement and service excellence.
• Act as a key holder, supporting independent opening and closing of the Design Centre as required.
• Future Development: Make minor design adjustments using Articad (training provided if needed) to help customers make confident decisions.

Skills

Customer service

Sales support

Interpersonal skills

Time management

Articad (training)

Tools

Articad

Job description

Hammonds UK in York is seeking a Customer Experience Specialist to deliver premium showroom experiences and drive sales through personalised design journeys.

You will welcome customers, guide them through our high-end range, follow up on leads, manage appointments, and collaborate with Design Partners and Sales Managers to maximise opportunities. A passion for interiors and strong communication are essential.