D2C Home Interior Experience Advisor

Sanderson Design Group; Loughborough; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Sanderson Design Group is seeking a D2C Customer Experience Advisor in Loughborough to act as the vital link between our seven brands and design-conscious customers. You will guide homeowners through their design journeys, handling samples, providing technical advice, and delivering outstanding customer service across calls and digital channels.

You will own the end-to-end customer cycle, ensuring interactions feel premium while meeting our 24-hour SLA and collaborating with logistics for

Qualifications

• Handle high-volume professional emails, live chat, and multi-line phone queries with composure.
• Resolve customer inquiries quickly and accurately at first contact.
• Confidently advise on technical specifications and design options for home interiors.
• Demonstrate ability to learn product details and deliver tailored styling recommendations.

Responsibilities

• Deliver upscale, warm, and personalized service across telephone and written channels.
• Provide technical guidance on pattern repeats and stock availability.
• Offer consultative design inspiration and product recommendations to enhance the customer journey.
• Manage daily pipeline and coordinate with logistics for collections and replacements.
• Drive first-contact resolutions and maintain high quality customer experience.

Skills

Customer service

Email management

Live chat

Phone support

Problem solving

Time management

Design advice

Job description

Sanderson Design Group is seeking a D2C Customer Experience Advisor in Loughborough to act as the vital link between our seven brands and design-conscious customers. You will guide homeowners through their design journeys, handling samples, providing technical advice, and delivering outstanding customer service across calls and digital channels.

You will own the end-to-end customer cycle, ensuring interactions feel premium while meeting our 24-hour SLA and collaborating with logistics for