Customer Service Administrator — Office-Based with Career Growth

Confidential; Loughborough; Vor Ort; GBP 32.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonus scheme

28 days leave

Pension

On-site parking

Career progression

No weekend work

Zusammenfassung

Confidential in Loughborough is seeking a Customer Service Administrator to join a friendly, established family business. The role focuses on delivering excellent customer service, handling orders, and supporting a busy team in a local office.

You will be the main contact for customers, providing information on products, pricing and availability, and helping to ensure orders are processed smoothly. A positive, organised communicator with IT skills will thrive here.

Qualifikationen

• At least 1 year's experience in customer service, administration or a customer-facing role.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Proactive approach and ability to use own initiative.
• GCSE Maths and English at Grade C/4 or above, or equivalent.

Aufgaben

• Processing customer orders by telephone, email and online.
• Managing customer enquiries, providing product, pricing and availability information.
• Building and maintaining strong customer relationships.
• Resolving queries, handling returns and dealing with invoice issues.
• Monitoring outstanding orders and keeping customers updated.
• Identifying opportunities to promote products and generate additional sales.
• Working closely with Purchasing and Operations to ensure excellent customer service.

Kenntnisse

Customer service

Administration

Communication

Microsoft Office

Attention to detail

Ausbildung

GCSE Maths & English

Jobbeschreibung

Confidential in Loughborough is seeking a Customer Service Administrator to join a friendly, established family business. The role focuses on delivering excellent customer service, handling orders, and supporting a busy team in a local office.

You will be the main contact for customers, providing information on products, pricing and availability, and helping to ensure orders are processed smoothly. A positive, organised communicator with IT skills will thrive here.