Customer Experience Specialist — Flexible Hours + 60% Discount

Oliver Bonas; Glasgow; On-site; GBP 12,398,000 - 15,154,000; Part time

Benefits offered by this job

Employee discount

Wellbeing support

Flexible holidays

Profit bonus

Pension plan

Refer a Friend

Parental leave

EDI network

Mental Health support

360L learning

Free refreshments

Job summary

Oliver Bonas is hiring a Team Member for 12 hours per week in Glasgow. You will deliver a fantastic customer experience, maintain product knowledge, and work with the team to keep the store running smoothly.

The role requires proactive communication, ownership of tasks, and adherence to health and safety and stock procedures. Flexible days include Wed, Fri, Sat shifts, with opportunities to support other stores as needed.

Qualifications

• Great people skills and customer-focused approach.
• Excellent customer service ability.
• Calm, solutions-focused with strong listening skills.
• Genuine interest in people to make customers feel valued.
• Natural, confident communication style.
• Strong organization and multitasking abilities.
• Positive, energetic, can-do attitude.
• Resourcefulness and willingness to learn.

Responsibilities

• Provide a great experience to every customer, delivering on service expectations.
• Maintain excellent product knowledge.
• Communicate clearly with the team.
• Participate in training and team sessions.
• Take ownership of tasks and lead by example.
• Follow procedures for stock deliveries, health and safety, stock takes and replenishment.
• Maintain store housekeeping including stockroom areas.
• Support other stores when needed.
• Be aware of sales targets and current performance.

Skills

People skills

Customer service

Active listening

Interpersonal interest

Communication

Organization

Positive attitude

Resourcefulness

Job description

Oliver Bonas is hiring a Team Member for 12 hours per week in Glasgow. You will deliver a fantastic customer experience, maintain product knowledge, and work with the team to keep the store running smoothly.

The role requires proactive communication, ownership of tasks, and adherence to health and safety and stock procedures. Flexible days include Wed, Fri, Sat shifts, with opportunities to support other stores as needed.