Customer Experience Specialist: Data-Driven Support

Vianet Group; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Job summary

Vianet Group in the United Kingdom is building a dedicated Customer Experience Team to ensure every interaction adds value for clients. You’ll deliver timely, precise data reports that empower customers to make informed decisions with confidence.

As the go-to contact, you’ll own the customer journey end-to-end, resolve issues swiftly, and collaborate closely with the Customer Account Manager to keep clients heard and supported at every touchpoint.

Qualifications

• Role requires accurate data review and processing.
• Strong MS Office skills required.
• Experience in B2B environments preferred.
• Passion for delivering outstanding customer service.

Responsibilities

• Be the first point of contact delivering excellent customer experience.
• Own the customer journey from start to finish.
• Identify and resolve service issues to keep operations running smoothly.
• Collaborate with the Customer Account Manager to support clients.

Skills

Data accuracy

MS Office proficiency

B2B experience

Exceptional customer service

Tools

MS Office

Job description

Vianet Group in the United Kingdom is building a dedicated Customer Experience Team to ensure every interaction adds value for clients. You’ll deliver timely, precise data reports that empower customers to make informed decisions with confidence.

As the go-to contact, you’ll own the customer journey end-to-end, resolve issues swiftly, and collaborate closely with the Customer Account Manager to keep clients heard and supported at every touchpoint.