Customer Experience & Events Coordinator

Viasat; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Viasat is seeking a Customer Experience Specialist in London to deliver exceptional experiences across customer touchpoints. You will manage front-of-house enquiries, bookings for 100+ rooms, and coordinate in-person and virtual events with stakeholders across departments.

The role requires strong communication, hospitality, and coordination skills, with a focus on maintaining a high standard of service and positive office culture.

Qualifications

• Exceptional customer service and relationship management skills.
• Strong event planning, coordination, hospitality and workplace management experience.
• Excellent verbal and written communication skills.
• Organised with the ability to manage multiple priorities and deadlines.
• Proactive approach to service delivery and problem resolution.

Responsibilities

• Act as front-of-house point of contact for meetings, events, workplace, and facilities enquiries.
• Manage bookings for over 100 meeting rooms and event spaces.
• Coordinate internal and external events, meetings, and engagement activities.
• Arrange event logistics including catering, AV, room setups, and visitor access.
• Collaborate with Security, Reception, AV, Catering, Facilities, HSE, and suppliers.
• Maintain and present spaces to a high standard; manage calendars and invoices.
• Create workplace communications and engage employees via Slack and internal channels.
• Deliver hospitality and resolve operational issues to sustain high service standards.
• Assist with event budgets and service delivery; support ERG activities and campaigns.

Skills

Customer service

Event planning

Communication

Organisational skills

Problem solving

Stakeholder management

CRM systems

Microsoft Office

Facilities management

Team collaboration

Education

Hospitality qualification

Business Administration qualification

Events Management qualification

Customer Service qualification

Tools

CRM systems

Microsoft Office

Facilities management systems

Room/event booking platforms

Job description

Viasat is seeking a Customer Experience Specialist in London to deliver exceptional experiences across customer touchpoints. You will manage front-of-house enquiries, bookings for 100+ rooms, and coordinate in-person and virtual events with stakeholders across departments.

The role requires strong communication, hospitality, and coordination skills, with a focus on maintaining a high standard of service and positive office culture.