Customer Support & Resolution Specialist

Vizion Network; Wellingborough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing scheme

21 days annual leave

Birthday holiday

Performance-based salary increments

Free parking

Monthly free food days

Job summary

Vizion Network in Wellingborough is seeking a customer support professional to manage expressions of dissatisfaction on motor claims. You will act as a first level contact for customers, record details, and ensure responses meet FCA guidelines and SLAs.

Daily tasks include handling calls and emails, collaborating with repair networks and internal teams, and contributing to process improvements while maintaining data security and high service standards.

Qualifications

• Microsoft Office knowledge is required.
• GCSE Maths and English are required.
• Excellent telephone manner.
• Ability to build and maintain relationships.
• Ability to work to deadlines and targets.
• Able to work as part of a team or autonomously with high accuracy.
• Strong planning and organisational skills.
• First-class communication skills.
• At least 1 year of customer service experience.
• Experience handling customer complaints.

Responsibilities

• Act as a first level contact for customers, clients, repair network members, suppliers and partners.
• Receive incoming calls/emails and respond promptly and professionally.
• Process and resolve expressions of dissatisfaction within FCA guidelines and SLAs.
• Record all information accurately in management systems for audit trails.
• Identify potential process improvements to reduce EODs across departments.
• Communicate with internal departments to resolve EODs.
• Promote data security and adhere to DPA and information security standards.
• Meet agreed targets and manage daily workload.

Skills

Microsoft Office

Customer service

Telephone manners

Communication

Teamwork

Organisational skills

Decision making

Relationship building

Attention to detail

Education

GCSE Maths and English

Job description

Vizion Network in Wellingborough is seeking a customer support professional to manage expressions of dissatisfaction on motor claims. You will act as a first level contact for customers, record details, and ensure responses meet FCA guidelines and SLAs.

Daily tasks include handling calls and emails, collaborating with repair networks and internal teams, and contributing to process improvements while maintaining data security and high service standards.