Customer Engagement & Revenue Specialist

Venture Recruitment Ltd; Bath; On-site; GBP 31,000 - 42,000; Full time

Job summary

Venture Recruitment Ltd is seeking a Customer Engagement Executive in the United Kingdom. The role focuses on delivering exceptional customer service while driving sales across inbound and outbound interactions in a fast-paced contact centre environment.

The successful candidate will manage enquiries, convert sales opportunities, and support customers through their storage journey. Strong customer focus, commercial mindset, and the ability to meet targets are essential for success.

Qualifications

• Experience in a contact centre, customer service or sales environment.
• Strong telephone communication skills and ability to close sales.
• Proven track record of achieving sales targets and KPIs.

Responsibilities

• Handle inbound sales enquiries via telephone, email, and online leads.
• Convert enquiries into reservations and move-ins.
• Conduct outbound calls to pursue quotations and follow-ups.
• Re-engage lapsed customers and generate new opportunities.
• Promote additional products and services such as insurance and packaging.
• Maintain accurate sales pipeline and CRM records.

Skills

Inbound/outbound sales

Customer service

Telephone communication

CRM systems

Negotiation

Target-driven

Tools

CRM systems

Job description

Venture Recruitment Ltd is seeking a Customer Engagement Executive in the United Kingdom. The role focuses on delivering exceptional customer service while driving sales across inbound and outbound interactions in a fast-paced contact centre environment.

The successful candidate will manage enquiries, convert sales opportunities, and support customers through their storage journey. Strong customer focus, commercial mindset, and the ability to meet targets are essential for success.