Customer Experience Specialist — Branch & Phone

Santander UK plc.; Telford; Vor Ort; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Pension contributions

Healthcare benefits

Zusammenfassung

Santander UK plc is seeking a Customer Experience Advisor in Telford to deliver excellent service across branch and contact centre channels. You will handle transactions, answer queries, and build relationships to resolve issues.

You’ll contribute to a broad range of activities in a multi-skilled team, enjoying support and opportunities to grow within a technology-driven environment. The role is 35 hours weekly on a rota basis.

Qualifikationen

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• All candidates must have the right to work in the UK to commence employment with Santander.

Aufgaben

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Kenntnisse

Customer service

Communication

Teamwork

Flexible attitude

Right to work in UK

Jobbeschreibung

Santander UK plc is seeking a Customer Experience Advisor in Telford to deliver excellent service across branch and contact centre channels. You will handle transactions, answer queries, and build relationships to resolve issues.

You’ll contribute to a broad range of activities in a multi-skilled team, enjoying support and opportunities to grow within a technology-driven environment. The role is 35 hours weekly on a rota basis.