Customer Experience Specialist

MARKS&SPENCER; Lisburn; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Lisburn is seeking a customer-focused retail assistant to support shoppers across store channels. You will help customers on the shop floor, maintain presentation standards, and use digital tools to assist and upsell while learning through digital training.

The role emphasizes understanding promotions, product knowledge, and delivering efficient service to meet daily sales priorities.

Qualifications

• Focus on delivering excellent customer service and sales support.
• Ability to use digital tools and communicate clearly with customers.
• Solid product knowledge to advise and upsell.
• Effective teamwork and listening to customers' needs.

Responsibilities

• Serve customers on the shop floor and at service points.
• Maintain 'best in town' standards in presentation and availability.
• Utilize digital tools and channels to assist customers.
• Share feedback to improve store operations and customer experience.
• Learn and develop skills through available digital training.
• Be aware of store priorities, promotions, and selling opportunities.

Skills

Customer service

Digital tools

Product knowledge

Communication

Tools

POS systems

VM principles

Job description

Marks & Spencer in Lisburn is seeking a customer-focused retail assistant to support shoppers across store channels. You will help customers on the shop floor, maintain presentation standards, and use digital tools to assist and upsell while learning through digital training.

The role emphasizes understanding promotions, product knowledge, and delivering efficient service to meet daily sales priorities.