Customer Assistant - Learning - Lisburn

Marks and Spencer; Lisburn; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant to be at the frontline of the UK\'s fast-growing retailer. You will deliver five-star service, advise on products, and help customers find what they need.

The role emphasizes resilience, team spirit, and a willingness to work across different store areas. Shifts include Week 1: Wed 08:15-17:00, Fri 08:15-17:00; Week 2: Wed 08:15-17:00, Sat 08:15-17:00.

Responsibilities

• Deliver five-star service at pace and embrace the transformation we are driving.
• Provide style advice or recommend and sell new products to customers.
• Utilise digital tools to enhance the customer experience and help customers find what they want.
• Be a resilient brand ambassador, contributing to a positive, high-energy store environment.
• Flexibly work across various store areas to meet changing retail demands and shifts.

Job description

All the details

Work Pattern

Week 1
Wednesday 08:15-17:00
Friday 08:15-17:00

Week2
Wednesday 08:15-17:00
Saturday 0815-17:00

Join M&S as a Customer Assistant where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity.