Customer Assistant - Omni-Channel Sales & Digital Tools

Marks & Spencer Plc; Lisburn; On-site; GBP 20,000 - 26,000; Full time

Job summary

Marks & Spencer plc in Lisburn invites applications for an Administration Assistant. You will support store operations, deliver excellent customer service on the shop floor and at service points, and maintain high standards of presentation and cleanliness.

Utilising digital tools and clear communication, you will respond to customer needs, support colleagues, and engage in ongoing learning to grow skills. A proactive attitude and attention to detail are essential in this role.

Qualifications

• Serve customers efficiently and brilliantly on the shop floor and at service points.
• Maintain 'best in town' standards through presentation standards, availability and keeping the store clean and tidy.
• Utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.

Responsibilities

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
• Skilled to utilise all digital tools and communication channels to do the job
• Share customer and colleague feedback to help us do things better
• Share knowledge and experience with colleagues to support others in building skill and confidence
• Own their own learning & development and proactively access digital learning solutions
• Know the daily sales targets, priorities, promotions & selling opportunities
• Have great product knowledge to sell and recommend our products and services
• Proactively engage with customers to understand their needs and make recommendations
• Understand the store priorities and their part to play
• Complete tasks with pace and in line with SOPs
• Minimise cost and waste through good process practice
• Follow safe and legal working practices

Skills

Customer service

Digital tools

Communication

Attention to detail

Planning & organizing

Job description

Marks & Spencer plc in Lisburn invites applications for an Administration Assistant. You will support store operations, deliver excellent customer service on the shop floor and at service points, and maintain high standards of presentation and cleanliness.

Utilising digital tools and clear communication, you will respond to customer needs, support colleagues, and engage in ongoing learning to grow skills. A proactive attitude and attention to detail are essential in this role.