Customer Experience Specialist

Air Liquide; Coleshill CP; On-site; GBP 21,000 - 32,000; Full time

Job summary

Air Liquide UK is seeking a customer-focused Customer Service Advisor to join our Coleshill team. You will be the primary contact for customers, handling daily order processing and responding to queries with accuracy and care.

In this busy role you will build strong relationships with customers and agents, handle payments, credit notes, and support operations and sales with timely information. Training and development opportunities are available.

Qualifications

• Customer-focused role handling orders and inquiries.
• Strong communication via phone, email, and in person.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Process daily orders and customer inquiries.
• Maintain knowledge of products and services to assist customers.
• Handle payments, credits and invoices in a timely manner.
• Collaborate with operations and sales teams to resolve issues.

Skills

Customer service

Communication

Order processing

Problem solving

Teamwork

Tools

CRM software

Job description

Air Liquide UK is seeking a customer-focused Customer Service Advisor to join our Coleshill team. You will be the primary contact for customers, handling daily order processing and responding to queries with accuracy and care.

In this busy role you will build strong relationships with customers and agents, handle payments, credit notes, and support operations and sales with timely information. Training and development opportunities are available.