Sales Support & Process Excellence Specialist

Air Liquide; Newcastle-under-Lyme; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with company matching

Tuition reimbursement

Airgas Scholarship Program

Paid holidays

Job summary

Airgas, an Air Liquide company, seeks a Sales Support Associate to design and implement efficient customer-facing processes. You will own end-to-end handling of inquiries, complaints, documentation, quotations and ERP updates to support regional sales teams in multiple regions.

The role is office-based in Newcastle-under-Lyme with potential travel and a focus on delivering rapid, accurate responses to customers in a fast-paced environment.

Qualifications

• Ability to analyze workflows and implement / document more efficient ways of working that are logical and measurable.
• Working knowledge of customer supply chains specifically end to end order processing, ERP systems and associated digital tools.
• Business processes in an industrial B2B environment
• AI tools such as Google Gemini and how to utilise them for process development / improvement
• Experience in a fast paced environment with accountability for multiple priorities and deadlines
• Willingness to question and challenge the status quo to deliver better outcomes for the business and our customers.
• Customer facing / Customer Service experience is not a requirement for this role providing you have the ability to engage positively and communicate effectively.

Responsibilities

• Creation of processes to effectively manage inbound customer queries in a timely manner, enabling the order entry team to focus solely on order processing.
• Ownership of customer complaints from cradle to grave, liaising with stakeholders in the process.
• Providing timely and accurate responses to inbound customer queries including providing product information, documentation and order updates.
• Supporting the order entry team by liaising with customers to provide missing information, and when required loading orders into the ERP (Sage).
• Updating the ERP with pricing, customer information and order information according to policy.
• Preparation of quotations for products and services to support the Regional Sales Teams in Middle East/Africa and Europe.
• Proactively contacting customers to provide updates on order status as required.

Job description

Airgas, an Air Liquide company, seeks a Sales Support Associate to design and implement efficient customer-facing processes. You will own end-to-end handling of inquiries, complaints, documentation, quotations and ERP updates to support regional sales teams in multiple regions.

The role is office-based in Newcastle-under-Lyme with potential travel and a focus on delivering rapid, accurate responses to customers in a fast-paced environment.