Customer Service Advisor

GB10193-MESUK Air Liquide UK Limited; Coleshill CP; On-site; GBP 21,000 - 32,000; Full time

Job summary

Air Liquide UK is seeking a customer-focused Customer Service Advisor to join our Coleshill team. You will be the primary contact for customers, handling daily order processing and responding to queries with accuracy and care.

In this busy role you will build strong relationships with customers and agents, handle payments, credit notes, and support operations and sales with timely information. Training and development opportunities are available.

Qualifications

• Customer-focused role handling orders and inquiries.
• Strong communication via phone, email, and in person.
• Able to manage multiple tasks in a busy environment.

Responsibilities

• Process daily orders and customer inquiries.
• Maintain knowledge of products and services to assist customers.
• Handle payments, credits and invoices in a timely manner.
• Collaborate with operations and sales teams to resolve issues.

Skills

Customer service

Communication

Order processing

Problem solving

Teamwork

Tools

CRM software

Job description

Air Liquide is a global leader in the gas industry not by chance, but through our constant advances in the technological field. So when it comes to recruiting great people to join our business we take it seriously. We believe our talented people and their passion for our Business is what brings success to our group. Working at Air Liquide UK means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our Company as such we care about the development and growth of our people and teams as much as the development and growth of our business.

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How will you CONTRIBUTE and GROW?

Air Liquide is searching for an enthusiastic and customer-focused Customer Service Advisor to join our team in Coleshill, Birmingham. In this role, you will be the primary point of contact for our customers, managing daily order processing, and handling customer queries.

• In this role, you will be the primary point of contact for our customers, managing daily order processing, and handling customer queries.
• Handles requests from customers in a local site/depot or branch environment.
• Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas and equipment
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Process cash and card payments over the counter securely and responsibly
• Take initiative by informing regular customers of new products or services and price changes
• Listen to and resolve customers' complaints regarding products or services
• Answer customers' questions about merchandise and advise customers on merchandise selection
• Be instrumental in accurate and timely stock counts

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Are you a MATCH?

The ideal person for this role will have strong communication skills, with an ability to serve customers across the phone, email, and face-to- face.

We also look for:

• A problem solving mindset, an ability to troubleshoot customer issues and escalating complex matters when needed.
• An ability to prioritise your workload and work in an organised manor.
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements

Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background.

We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

A world leader in gases, technologies and services for Industry and Health.

Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.

Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.

Discover what your professional journey at Air Liquide could be here!