Customer Experience & Service Coordinator

Edwards & Pearce; Hessle; On-site; GBP 22,000 - 28,000; Full time

Job summary

Edwards & Pearce in Hessle, United Kingdom, is seeking a proactive customer service coordinator to become the main contact for customers and the link between engineers, suppliers and internal teams.

You will handle enquiries by phone and email, schedule visits, process parts orders, track deliveries and provide timely updates while maintaining accurate records and delivering exceptional service.

Qualifications

• Excellent interpersonal skills and ability to build relationships.
• Calm, focused, solutions-driven under pressure.
• Strong organizational skills and ability to manage multiple priorities.
• Attention to detail in record-keeping and admin.
• Proactive, able to work independently and in a close-knit team.
• Clear communication with technical and non-technical stakeholders.

Responsibilities

• Manage customer enquiries across telephone and email channels with professionalism and clarity.
• Coordinate engineers and schedule service visits to ensure timely support.
• Assist customers with equipment breakdowns and facilitate swift resolutions.
• Accurately record all service activity within internal systems.
• Process parts orders from initial enquiry through to dispatch.
• Monitor deliveries and provide customers with timely updates.
• Build strong, positive relationships with customers and external service partners.
• Support the delivery and handover of new machines to customers.
• Assist with transport-related enquiries and arrangements.
• Follow up completed service work to confirm customer satisfaction.
• Handle invoice queries and general administration tasks.
• Maintain accurate records.
• Support the sales team by contacting prospective customers and logging new opportunities.

Skills

People skills

Relationship building

Calm under pressure

Multi-tasking

Attention to detail

Initiative

Clear communication

Team player

Professionalism

Job description

Edwards & Pearce in Hessle, United Kingdom, is seeking a proactive customer service coordinator to become the main contact for customers and the link between engineers, suppliers and internal teams.

You will handle enquiries by phone and email, schedule visits, process parts orders, track deliveries and provide timely updates while maintaining accurate records and delivering exceptional service.