Customer Experience Coordinator — Assistive Tech

Medequip co; United Kingdom; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

29 days holiday

Continued professional development

Life assurance

Cycle to work scheme

Employee Assistance Programme

Perkbox discount platform

Free uniform

Free DBS check

Job summary

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator to be the first point of contact for service users, their families and health providers, ensuring correct products are delivered and installed on time to the agreed specification.

You will manage calls, schedule delivery rounds for Technicians and Service Engineers, maintain accurate client records, handle emails and queries, and support a calm, patient approach under pressure.

Qualifications

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

Responsibilities

• Managing inbound and outbound calls – liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly
• Answering emails, queries and complaints within Medequip agreed timeframes to an exceptional standard
• Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure

Skills

Customer service

IT literacy

Tools

Microsoft Office

Job description

Medequip Assistive Technology Ltd is seeking a Customer Services Coordinator to be the first point of contact for service users, their families and health providers, ensuring correct products are delivered and installed on time to the agreed specification.

You will manage calls, schedule delivery rounds for Technicians and Service Engineers, maintain accurate client records, handle emails and queries, and support a calm, patient approach under pressure.