Customer Experience & Sales Support – Glasgow

Motorpoint; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Pension

Healthcare

Holiday allowance

EAP

Job summary

Motorpoint is hiring a Sales Support professional in Glasgow to deliver exceptional customer service both over the phone and in person. You will manage administration, use the CRM to track cases, and coordinate with internal teams to ensure smooth handovers and timely resolutions.

The role requires a full UK driving licence, strong communication and teamwork skills, and a customer-focused, proactive attitude aligned with our Proud, Honest, Supportive, Happy, and Together values.

Qualifications

• Full UK driving licence essential.
• Experience delivering excellent customer service.
• Strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• Customer-focused attitude and proactive approach.
• Alignment with values: Proud, Honest, Supportive, Happy and Together.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face.
• Managing administration tasks and resolving customer queries efficiently.
• Using our CRM system to track and resolve customer cases.
• Understanding customer needs and ensuring smooth handover to the right team.
• Liaising with internal teams to resolve enquiries and complaints.
• Working with the team to meet monthly customer service targets.

Skills

Customer service

Communication

Teamwork

Organisation

Proactive

Tools

CRM system

Job description

Motorpoint is hiring a Sales Support professional in Glasgow to deliver exceptional customer service both over the phone and in person. You will manage administration, use the CRM to track cases, and coordinate with internal teams to ensure smooth handovers and timely resolutions.

The role requires a full UK driving licence, strong communication and teamwork skills, and a customer-focused, proactive attitude aligned with our Proud, Honest, Supportive, Happy, and Together values.