Customer Experience Support - Glasgow Retail · Glasgow

Motorpoint; Glasgow; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Staff discount

Pension

Healthcare

Holiday allowance

EAP

Job summary

Motorpoint is hiring a Sales Support professional in Glasgow to deliver exceptional customer service both over the phone and in person. You will manage administration, use the CRM to track cases, and coordinate with internal teams to ensure smooth handovers and timely resolutions.

The role requires a full UK driving licence, strong communication and teamwork skills, and a customer-focused, proactive attitude aligned with our Proud, Honest, Supportive, Happy, and Together values.

Qualifications

• Full UK driving licence essential.
• Experience delivering excellent customer service.
• Strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• Customer-focused attitude and proactive approach.
• Alignment with values: Proud, Honest, Supportive, Happy and Together.

Responsibilities

• Delivering fantastic customer service over the phone and face-to-face.
• Managing administration tasks and resolving customer queries efficiently.
• Using our CRM system to track and resolve customer cases.
• Understanding customer needs and ensuring smooth handover to the right team.
• Liaising with internal teams to resolve enquiries and complaints.
• Working with the team to meet monthly customer service targets.

Skills

Customer service

Communication

Teamwork

Organisation

Proactive

Tools

CRM system

Job description

Who are we?

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Sales Support

Salary: £13.00 per hour + monthly bonus

Location: Glasgow

Contract Type:Permanent

Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.

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What will you be getting up to?

• Delivering fantastic customer service over the phone and face-to-face

• Managing administration tasksand resolving customer queries with efficiency

• Using our CRMsystem to track and resolve customer cases

• Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member

• Liaisingwith internal teams to resolve enquiries and complaints

• Working as part of a team to ensure customer service (NPS) targets are met every month

What do we need from you?

• A full UK driving licence is essential

• Experience of delivering greatcustomer service, this can be from any industry

• Have strongcommunication, organisational and teamwork skills

• Confidence using systems and managing administration tasks

• Be enthusiastic,proactive and have acustomer-focused attitude

• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together

What is in it for you?

• Paid time off every month to do something that makes you happy

• 28 days' holiday plus days off for your birthday, getting married, or moving house

• Additional holidays for length of service

• Long service awards

• Staff discount on cars and finance options

• Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform

• Smart Tech in partnership with Currys

• Cycle to work

• Pension

• Healthcare

• Enhanced Parental Leave

• Employee Assistance Programme (EAP)

• Vocational and personal development training courses

• Quarterly team socials

• Team feasts

• Scratch card rewards

• Sharesave scheme (SAYE)

• Plus much more!

Closing Date: 18th November 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed

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