Customer Experience Support - Edinburgh

Motorpoint; City of Edinburgh; On-site; GBP 13,922 - 19,828; Full time

Benefits offered by this job

Paid time off each month

28 days' holiday plus additional leave

Long-service awards

Staff discount on cars

Discounts at high-street retailers

Cycle to work

Pension

Healthcare

Job summary

A leading omnichannel car retailer is seeking a Sales Support professional in Edinburgh. The ideal candidate will deliver exceptional customer service, manage administrative tasks, and work closely with internal teams. Requirements include a UK driving licence and customer service experience. This permanent position offers a competitive salary, flexible working hours, and a variety of benefits like paid time off, staff discounts, and personal development training.

Qualifications

• A full UK driving licence is essential.
• Experience of delivering great customer service, this can be from any industry.
• Strong communication, organisational, and teamwork skills are necessary.
• Confidence using systems and managing administration tasks is required.
• Enthusiastic and customer-focused attitude is essential.

Responsibilities

• Deliver fantastic customer service over the phone and face-to-face.
• Manage administration tasks and resolve customer queries efficiently.
• Use our CRM system to track and resolve customer cases.
• Understand customer needs to ensure smooth handovers to team members.
• Liaise with internal teams to resolve enquiries and complaints.
• Work as part of a team to meet customer service targets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Proactive attitude

Job description

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

Sales Support

Salary: £12.25 per hour basic + competitive bonus

Location: Edinburgh

Contract Type: Permanent

Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.

Responsibilities

• Deliver fantastic customer service over the phone and face‑to‑face.
• Manage administration tasks and resolve customer queries with efficiency.
• Use our CRM system to track and resolve customer cases.
• Understand what each customer needs are when they arrive and ensure a smooth handover to the right team member.
• Liaise with internal teams to resolve enquiries and complaints.
• Work as part of a team to ensure customer service (NPS) targets are met every month.

Requirements

• A full UK driving licence is essential.
• Experience of delivering great customer service, this can be from any industry.
• Have strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• Be enthusiastic, proactive and have a customer‑focused attitude.
• A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.

Benefits

• Paid time off every month to do something that makes you happy.
• 28 days’ holiday plus days off for your birthday, getting married or moving house.
• Additional holidays for length of service.
• Long‑service awards.
• Staff discount on cars and finance options.
• Discounts and cashback at hundreds of high‑street retailers and restaurants through our “My M.O.T” platform.
• Smart Tech in partnership with Currys.
• Cycle to work.
• Pension.
• Healthcare.
• Enhanced parental leave.
• Employee Assistance Programme (EAP).
• Vocational and personal development training courses.
• Quarterly team socials.
• Team feasts.
• Scratch card rewards.
• Share‑save scheme (SAYE).
• Plus much more!

Closing Date: 16th January 2026

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.