Part-Time Customer Experience Champion (Sales Support)

Motorpoint; Tees Valley; Remote; GBP 15.000 - 21.000; Teilzeit

Benefits dieser Stelle

Staff discount on cars

Pension

Healthcare

Employee Assistance Programme

Zusammenfassung

Motorpoint, the UK's leading omnichannel car retailer, is hiring a part-time Sales Support role in Stockton. You will provide exceptional customer service over the phone and in person, handle administrative tasks, and use our CRM to manage cases.

A full UK driving licence is essential and you will work 20 hours over three days (Mon, Wed, Thu) with potential holiday cover. Benefits include staff discounts, pension, healthcare, and a range of employee perks.

Qualifikationen

• Experience delivering great customer service, from any industry.

Aufgaben

• Delivering fantastic customer service over the phone and face-to-face.
• Managing administration tasks and resolving customer queries with efficiency.
• Using our CRM system to track and resolve customer cases.
• Understanding customer needs and ensuring a smooth handover to the right team member.
• Liaising with internal teams to resolve enquiries and complaints.
• Working as part of a team to meet monthly customer service targets (NPS).

Kenntnisse

Customer service

Communication

Organisational skills

Teamwork

CRM systems

Customer-focused attitude

Tools

CRM system

Jobbeschreibung

Motorpoint, the UK's leading omnichannel car retailer, is hiring a part-time Sales Support role in Stockton. You will provide exceptional customer service over the phone and in person, handle administrative tasks, and use our CRM to manage cases.

A full UK driving licence is essential and you will work 20 hours over three days (Mon, Wed, Thu) with potential holiday cover. Benefits include staff discounts, pension, healthcare, and a range of employee perks.