Customer Experience & Sales Support - Car Retail (Leeds)

Motorpoint Ltd; Leeds; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Staff discount on cars

Pension

Healthcare

Cycle to work

Employee Assistance Programme

Quarterly team socials

Job summary

Motorpoint Ltd is seeking a Sales Support colleague in Leeds. You will deliver excellent customer service over the phone and face-to-face, manage administration tasks and use our CRM to track cases, ensuring smooth handovers to the right team.

Hours are 40 per week, five days out of seven on a rota including weekends. We offer pension, healthcare, staff discounts on cars, cycle to work and extensive personal development opportunities.

Qualifications

• A full UK driving licence is essential.
• Experience delivering great customer service across any industry.
• Strong communication, organisational and teamwork skills.
• Confidence using systems and managing administration tasks.
• Enthusiastic, proactive and customer-focused attitude.
• Positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together.

Responsibilities

• Deliver excellent customer service over the phone and face-to-face.
• Manage administration tasks and resolve customer queries efficiently.
• Use our CRM system to track and resolve customer cases.
• Understand customer needs and hand over to the right team member.
• Liaise with internal teams to resolve enquiries and complaints.
• Work as part of a team to meet monthly customer-service targets (NPS).

Skills

Full UK driving licence

Customer service experience

Strong communication

Teamwork

Organisational skills

Proactive and customer-focused

CRM system

Tools

CRM system

Job description

Motorpoint Ltd is seeking a Sales Support colleague in Leeds. You will deliver excellent customer service over the phone and face-to-face, manage administration tasks and use our CRM to track cases, ensuring smooth handovers to the right team.

Hours are 40 per week, five days out of seven on a rota including weekends. We offer pension, healthcare, staff discounts on cars, cycle to work and extensive personal development opportunities.