Customer Experience Retail Associate

JD Sports Fashion PLC; Coventry; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Coventry: Store Colleague role on the shop floor, greeting customers and delivering excellent service. You will replenish stock, maintain displays, and process transactions in a fast-paced retail environment.

You’ll work with the team to hit sales goals, learn systems, and ensure store standards are consistently high. This position supports customers and colleagues daily, contributing to a positive store experience.

Qualifications

• Deliver a positive and welcoming experience for customers.
• Identify customer needs, recommend products, and promote add-ons.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp and organized.
• Replenish stock and ensure products are displayed correctly.
• Process transactions and assist with deliveries.
• Use store tech and systems to assist customers.
• Follow company policies and health and safety rules.
• Work with colleagues to run the store smoothly.
• Take on additional duties as required.

Responsibilities

• Deliver a positive and welcoming experience for customers.
• Identify customer needs, recommend products, and promote add-ons.
• Maintain high standards of customer service.
• Keep shop floor presentation sharp and organized.
• Replenish stock and ensure products are displayed correctly.
• Process transactions and assist with deliveries.
• Use store tech and systems to assist customers.
• Follow company policies and health and safety rules.
• Work with colleagues to run the store smoothly.
• Take on additional duties as required.

Skills

Customer service

Communication

Teamwork

Stock replenishment

Cash handling

In-store tech

Job description

JD Sports Fashion PLC in Coventry: Store Colleague role on the shop floor, greeting customers and delivering excellent service. You will replenish stock, maintain displays, and process transactions in a fast-paced retail environment.

You’ll work with the team to hit sales goals, learn systems, and ensure store standards are consistently high. This position supports customers and colleagues daily, contributing to a positive store experience.