Customer Experience & Quality Coordinator

Confidential; Sittingbourne; On-site; GBP 25,000 - 31,000; Full time

Job summary

Huntress is recruiting for a Quality & Customer Support Coordinator to join a growing team based in Sittingbourne. The role is permanent and based on site, with salary around the £28,000 range.

This varied position blends customer service, coordination, administration and quality support; you will manage inspections, support QC Inspectors, and keep systems and records up to date while liaising with customers and internal teams.

Qualifications

• Open to candidates from customer service, administration, coordination, manufacturing or quality backgrounds.

Responsibilities

• Acting as a key point of contact for customer queries by phone and email.
• Coordinating inspections and supporting QC Inspectors with the information they need.
• Managing inspection results and updating internal systems.
• Raising and issuing non-conformance reports.
• Arranging samples and parts for customers.
• Supporting the External Sales team with customer information.
• Producing regular reports and information for the wider business.
• Helping coordinate new product launches.
• Assisting with customer visits and quality projects.
• Working closely with customers, suppliers and internal teams.

Skills

Customer service

Administration

Coordination

Manufacturing

Quality

Job description

Huntress is recruiting for a Quality & Customer Support Coordinator to join a growing team based in Sittingbourne. The role is permanent and based on site, with salary around the £28,000 range.

This varied position blends customer service, coordination, administration and quality support; you will manage inspections, support QC Inspectors, and keep systems and records up to date while liaising with customers and internal teams.