Quality & Customer Support Coordinator

Huntress; Sittingbourne; On-site; GBP 24,000 - 32,000; Full time

Job summary

Huntress seeks a Quality & Customer Support Coordinator in Sittingbourne to join a growing team. The role blends customer service, coordination, administration and quality support, handling customer queries, coordinating inspections and maintaining records.

You will support QC inspectors, manage inspection results, raise non-conformances, arrange samples, assist with sales information and contribute to product launches and reporting for the business.

Qualifications

• Experience in customer service, administration, coordination, manufacturing or quality background.

Responsibilities

• Acting as a key point of contact for customer queries by phone and email.
• Coordinating inspections and supporting QC Inspectors with the information they need.
• Managing inspection results and updating internal systems.
• Raising and issuing non-conformance reports.
• Arranging samples and parts for customers.
• Supporting the External Sales team with customer information.
• Producing regular reports and information for the wider business.
• Helping coordinate new product launches.
• Assisting with customer visits and quality projects.
• Working closely with customers, suppliers and internal teams.

Skills

Customer service

Administration

Coordination

Quality

Job description

Quality & Customer Support Coordinator

• Location: Sittingbourne
• Salary: £28,000
• Hours: Monday - Friday
• Contract: Permanent

Huntress are recruiting for a Quality & Customer Support Coordinator to join a growing team based in Sittingbourne.

This is a varied role that combines customer service, coordination, administration and quality support. You'll be dealing with customers, coordinating inspections, supporting internal teams and keeping systems and records up to date.

What you'll be doing

• Acting as a key point of contact for customer queries by phone and email
• Coordinating inspections and supporting QC Inspectors with the information they need
• Managing inspection results and updating internal systems
• Raising and issuing non-conformance reports
• Arranging samples and parts for customers
• Supporting the External Sales team with customer information
• Producing regular reports and information for the wider business
• Helping coordinate new product launches
• Assisting with customer visits and quality projects
• Working closely with customers, suppliers and internal teams

What we're looking for

We're open to people from a customer service, administration, coordination, manufacturing or quality background.

You’ll need to be organised, confident communicating with people and comfortable managing several tasks at once. Good IT skills and a strong eye for detail are important.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.