Customer Experience & Promotions Assistant

Bandai Namco Amusement Europe Ltd; Tamworth; On-site; GBP 18,000 - 22,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd in Tamworth is seeking a customer-focused retail assistant. You will greet customers, promote products, and help run tills, arcade areas, and shop floor retail. You’ll support promotions, report faults, and assist in inventory and sales initiatives.

The role involves working across departments, including Gashapon and events, with a chance to contribute to a friendly, inclusive team and meet performance targets in a busy entertainment venue.

Qualifications

• Customer-facing role with focus on service quality.
• Ability to handle cash and operate POS.
• Knowledge of products and promotions to upsell.

Responsibilities

• Greet customers warmly and provide helpful guidance.
• Answer questions and offer product recommendations.
• Keep the store clean, tidy and visually appealing.
• Process transactions accurately; report errors to management.
• Assist across tills, arcade areas and shop floor, including Gashapon and events.
• Support promotions and off-site exhibitions when needed.
• Report machine faults to maintenance promptly.
• Assist in hitting sales targets and improvement opportunities.
• Aid inventory management and stock organization.
• Collaborate with management to grow local market share.
• Provide on-the-job training to colleagues.
• Contribute to a positive, inclusive team environment.

Skills

Customer service

Cash handling

Sales oriented

Product knowledge

Team player

Communication

Job description

Bandai Namco Amusement Europe Ltd in Tamworth is seeking a customer-focused retail assistant. You will greet customers, promote products, and help run tills, arcade areas, and shop floor retail. You’ll support promotions, report faults, and assist in inventory and sales initiatives.

The role involves working across departments, including Gashapon and events, with a chance to contribute to a friendly, inclusive team and meet performance targets in a busy entertainment venue.