Store Operations Manager - 1-Year Maternity Cover

Bandai Namco Amusement Europe Ltd.; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Bandai Namco Amusement Europe Ltd. in Birmingham is seeking a fixed-term maternity cover shop manager to lead our retail site.

You will support the shop management, oversee the sales team, set targets, and deliver on-the-job training while ensuring the safe operation of machines and a high-quality customer experience. This role expects you to step in for the GM/DGM as needed, supervise staff, manage cash handling, inventory, and promotions, and uphold Bandai Namco's brand standards across store

Responsibilities

• Provide support to management of the shop, including managing our sales team, setting sales targets, providing on-the-job training, maintaining the safe operation of machines, and ensuring that the customer experience at our retail locations is of the highest quality.
• Assist in daily management duties, including overseeing staff performance via KPIs, including appraisals and disciplinary interviews.
• Co-ordinate security procedures, cash collection, stock/inventory processes, and shop opening/closing routines.
• Ensure inductions and e-learning are completed and staff stay up to date with training.
• Support all site departments such as tills, arcade areas, shop floor retail, food outlets, Gashapon, and promotions.
• Uphold health and safety, gambling compliance, and company policies at all times.

Job description

Bandai Namco Amusement Europe Ltd. in Birmingham is seeking a fixed-term maternity cover shop manager to lead our retail site.

You will support the shop management, oversee the sales team, set targets, and deliver on-the-job training while ensuring the safe operation of machines and a high-quality customer experience. This role expects you to step in for the GM/DGM as needed, supervise staff, manage cash handling, inventory, and promotions, and uphold Bandai Namco's brand standards across store