B2B Consultant

Uptrix; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Job summary

Uptrix in London, UK is seeking a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty through thoughtful conversations.

You’ll provide responsive support via chat, email, and social platforms; simplify complex issues; work with product, design, and support to improve the customer journey; gather feedback to shape features; and help optimize support workflows.

Qualifications

• Excellent written and verbal communication skills.
• Calm, empathetic mindset with strong problem-solving instincts.
• 2+ years in customer support or similar roles (SaaS experience is a bonus).

Responsibilities

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Collaborate with product, design, and support teams to improve the customer journey.
• Collect and relay feedback to shape product improvements and features.
• Monitor support trends and help optimize internal workflows.

Skills

Communication

Empathy

Problem-solving

SaaS experience

Tools

Intercom

Notion

Slack

Job description

We’re Hiring:
Customer Experience Specialist

• London, UK
• May 19,2025

About the Role

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

What You’ll Do

Provide responsive and friendly support via chat, email, and social platforms.

Simplify complex issues into clear, human-friendly answers.

Work closely with product, design, and support teams to improve the overall customer journey.

Collect and relay feedback to help shape product improvements and feature development.

Monitor support trends and help optimize internal support workflows.

What We’re Looking For

2+ years of experience in customer support or similar roles (SaaS experience is a bonus).

Excellent communication skills - both written and verbal.

A calm, empathetic mindset and problem-solving instincts.

Comfortable using modern tools like Intercom, Notion, Slack, and more.

Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

Why Join Us?

Work with a passionate, remote-first team.

Have a real impact on user happiness and retention.

Grow with a company that values feedback, empathy, and transparency.

Enjoy a supportive environment where your voice matters.

Perks and benefits

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun