Property Services Specialist | Customer Care & Coordination

FirstPort; Exeter; Hybrid; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Life assurance

Discounts on extra benefits

Gym membership

Job summary

FirstPort is seeking a Property Services Specialist in Exeter to deliver excellent customer service and effective call handling across our residential property management portfolio.

You will work with Property Managers and contractors to resolve issues promptly, maintain records, and ensure GDPR-compliant handling of customer data. This role includes ongoing training and a pathway to professional growth within a supportive team environment.

Qualifications

• Confident and clear communicator, both verbally and in writing.
• Able to work independently or as part of a team.
• Efficient in managing electronic administration and record-keeping.
• Skilled in solving problems and overcoming challenges.
• Good understanding of Health and Safety regulations.
• Capable of working under pressure, with strong time management and prioritisation skills.
• Excellent IT skills, social media knowledge, and familiarity with new technology.
• Property management experience is a plus, but full training will be provided.

Responsibilities

• Handle inbound customer contacts professionally, aiming for first contact resolution.
• Follow through on customer queries until resolved, ensuring smooth handoffs when needed.
• Work closely with Property Managers to address customer and development issues quickly and courteously.
• Ensure all interactions meet service level and quality standards.
• Maintain communication with Contractors and Suppliers, providing complete information and responding to queries.
• Categorise all contact accurately to identify service improvement opportunities.
• Regularly update teams with important information to support customer queries.
• Raise maintenance orders and coordinate with contractors for necessary work, including contract tendering and invoice resolution.
• Update internal databases accurate, saving relevant documents in proper locations.
• Manage and document requests for keys, fobs, and permits efficiently.
• Handle credit/debit card payments securely, following company policy.
• Ensure customer information is managed in compliance with GDPR confidentiality standards.

Skills

Clear communication

Teamwork

IT skills

Health & safety

Problem solving

Time management

Tools

Social media tools

Technology familiarity

Job description

FirstPort is seeking a Property Services Specialist in Exeter to deliver excellent customer service and effective call handling across our residential property management portfolio.

You will work with Property Managers and contractors to resolve issues promptly, maintain records, and ensure GDPR-compliant handling of customer data. This role includes ongoing training and a pathway to professional growth within a supportive team environment.