Customer Experience & Order Support Specialist

Danfoss; Gerrards Cross; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss Drives in Gerrards Cross, UK, is seeking a Commercial Support Specialist to deliver timely customer assistance and manage end-to-end orders. You’ll collaborate with Sales, Logistics, and Finance to resolve issues, maintain accurate data, and support continuous improvement using digital tools like Salesforce and SAP.

The role emphasizes strong English communication, attention to detail, and the ability to work in a fast-paced, collaborative environment as part of a global team.

Qualifications

• Experience in a customer-facing role.
• Strong MS Office skills and ability to learn new systems.
• Experience using Salesforce and SAP or interest in learning them.
• Excellent written and verbal communication in English.
• Attention to detail when handling orders and data.
• Collaborative mindset and ability to stay organized in a fast-paced environment.

Responsibilities

• Deliver timely, accurate support for customer enquiries, orders, and commercial requests to ensure a great customer experience.
• Manage the end-to-end order process with accurate documentation from request to delivery.
• Collaborate with Sales, Logistics, and Finance to resolve issues quickly and communicate clearly to customers.
• Maintain high-quality data in business systems and reports to support decision-making and compliance.
• Identify opportunities to simplify processes and leverage digital tools to improve efficiency and service quality.

Skills

Customer service

MS Office

Salesforce

SAP

English (written & spoken)

Tools

Salesforce

SAP

Job description

Danfoss Drives in Gerrards Cross, UK, is seeking a Commercial Support Specialist to deliver timely customer assistance and manage end-to-end orders. You’ll collaborate with Sales, Logistics, and Finance to resolve issues, maintain accurate data, and support continuous improvement using digital tools like Salesforce and SAP.

The role emphasizes strong English communication, attention to detail, and the ability to work in a fast-paced, collaborative environment as part of a global team.