Order Management Specialist: Drive Customer Impact & Innovation

ABB; Greater London; On-site; GBP 30,000 - 48,000; Full time

Job summary

ABB Smart Power in London is seeking an Order Management Specialist to support cross-functional teams and deliver outstanding customer service across orders, claims and service requests. You’ll own the order lifecycle, work with ERP systems, and drive process improvements to enhance customer experience.

Early talent welcome: we value curiosity, digital literacy and a proactive mindset, offering development opportunities and a clear path to grow in Supply Chain and Customer Operations.

Qualifications

• Experience in customer service, customer operations, supply chain, order management, or a similar role within a technical, industrial, or B2B environment.
• Advanced Microsoft Excel skills and exposure to Power BI, with the ability to analyse data and translate insights into actions.
• Experience with Salesforce or similar CRM platforms is highly regarded.

Responsibilities

• Deliver outstanding customer service by acting as a key liaison between customers and internal teams, ensuring every decision is made with the customer experience in mind.
• Manage customer orders and requests with accuracy, efficiency, and a strong attention to detail throughout the order lifecycle.
• Take ownership of issue resolution and claims management, working collaboratively with internal stakeholders to achieve positive customer outcomes.
• Analyze existing processes and systems, identifying opportunities to simplify, automate, and improve ways of working.
• Lead and support continuous improvement initiatives, driving enhancements across order management processes, workflows, and systems.
• Partner with key stakeholders to help shape system improvements and contribute to future system upgrades and transformation projects.
• Use data and insights to identify trends, solve problems, and support informed decision-making.
• Maintain accurate records and reporting while helping improve operational performance and customer satisfaction.
• Champion a culture of innovation, collaboration, and continuous improvement across the team.

Skills

Customer service

Order management

ERP systems

Excel

Power BI

Stakeholder management

Process improvement

CRM (Salesforce)

Data analysis

Attention to detail

Tools

SAP

Power BI

Salesforce

Excel

Job description

ABB Smart Power in London is seeking an Order Management Specialist to support cross-functional teams and deliver outstanding customer service across orders, claims and service requests. You’ll own the order lifecycle, work with ERP systems, and drive process improvements to enhance customer experience.

Early talent welcome: we value curiosity, digital literacy and a proactive mindset, offering development opportunities and a clear path to grow in Supply Chain and Customer Operations.