Customer Experience & Operations Coordinator (Hybrid)

ROI Automotive; Nantwich; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing allowance

Birthday leave

Company pension

Private medical insurance

Dental cover

22 days annual leave

Car purchase schemes

Job summary

ROI Automotive in Nantwich (Cheshire) is seeking a Business Centre Executive for a hybrid role (1 day in the office). Salary up to £24,850 per year, 37.5 hours Mon-Fri. You’ll support Kia’s operation, manage customer agreements, coordinate vehicle bookings and progress leads to dealers.

You will handle enquiries, maintain records, and build relationships with dealers and stakeholders to ensure smooth operation and a high-quality customer experience.

Qualifications

• Strong customer service, with focus on positive experience and resolving enquiries.
• Excellent written and verbal communication, able to build relationships with stakeholders.
• Strong organisational and prioritisation skills, manage multiple activities with accuracy.
• Collaborative approach, work well in a team with internal and external stakeholders.
• Good knowledge of Microsoft Office and confidence using business systems.
• Proactive, flexible and solution-focused, able to work at pace under pressure.

Responsibilities

• Handle dealer and stakeholder enquiries with timely resolutions.
• Process customer agreements, addendums, renewals and extensions per Kia requirements.
• Coordinate demonstration vehicle bookings with third-party stakeholders.
• Progress leads to dealers via Keyloop with timely follow-up.
• Maintain accurate records across systems and support reporting.
• Build positive working relationships to support smooth operation of the centre.

Skills

Customer service

Written communication

Organisational skills

Teamwork

Microsoft Office

Tools

Keyloop

Job description

ROI Automotive in Nantwich (Cheshire) is seeking a Business Centre Executive for a hybrid role (1 day in the office). Salary up to £24,850 per year, 37.5 hours Mon-Fri. You’ll support Kia’s operation, manage customer agreements, coordinate vehicle bookings and progress leads to dealers.

You will handle enquiries, maintain records, and build relationships with dealers and stakeholders to ensure smooth operation and a high-quality customer experience.