Hybrid Fleet Admin & Customer Success Exec

Roi Automotive Ltd; Milton Keynes; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Health & wellbeing allowance

Hybrid working after training

Team social events

Free parking

Education bursaries

Company pension

Training & progression

22 days annual leave + bank holidays

Birthday day off

Job summary

ROI Automotive Ltd is seeking a Fleet Administration Executive in Milton Keynes for hybrid working. The role focuses on managing quotes, orders, and customer records while delivering a first-class customer experience. It requires strong organisation and experience in administration or fleet support.

You'll work with a collaborative team, balance priorities, and ensure accuracy across CRM and Excel reporting, with benefits including hybrid work and progression opportunities.

Qualifications

• Experience in administration, customer service or fleet support.
• Excellent written and verbal communication skills.
• Strong organisational skills with attention to detail.
• Confidence using Microsoft Office, particularly Excel, alongside CRM or database systems.
• Proactive approach to problem-solving and managing competing priorities.
• Ability to work independently while contributing within a team.
• Collaborative mindset and willingness to learn.
• Automotive or fleet industry experience is an advantage but not essential.

Responsibilities

• Respond to inbound fleet enquiries from customers and stakeholders.
• Prepare accurate vehicle quotes and process orders in line with client processes.
• Manage customer orders from placement through to registration and delivery.
• Maintain accurate customer records and update CRM with progress.
• Prepare reports and interpret customer data using Microsoft Excel.
• Liaise with customers, retailers and internal departments for a smooth journey.
• Provide regular updates and manage customer expectations throughout the process.
• Ensure compliance with legislation, industry regulations and internal standards.
• Identify opportunities to improve processes and support operational excellence.

Skills

Administration

Customer service

Fleet support

Excel

CRM systems

Problem solving

Independent worker

Team player

Attention to detail

Learning mindset

Tools

Microsoft Office

CRM/database systems

Job description

ROI Automotive Ltd is seeking a Fleet Administration Executive in Milton Keynes for hybrid working. The role focuses on managing quotes, orders, and customer records while delivering a first-class customer experience. It requires strong organisation and experience in administration or fleet support.

You'll work with a collaborative team, balance priorities, and ensure accuracy across CRM and Excel reporting, with benefits including hybrid work and progression opportunities.