Parts and Accessories Advisor

ROI Automotive Ltd; Walton-on-Thames; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Health & Wellbeing Allowance (£500)

Hybrid working

Education bursaries

Birthday day off

Company pension

Healthcare plan

Annual leave 22–30 days

Employee car purchase

Job summary

ROI Automotive Ltd in Walton-on-Thames is seeking a Parts & Accessories Advisor to support the Kia dealer network, suppliers and internal teams. You’ll manage parts information, orders and reporting to keep our supply chain moving smoothly.

The role is hybrid with three days in the office and two days remote. You’ll need strong organisational skills, attention to detail and excellent communication to resolve issues and support timely deliveries for automotive partners.

Qualifications

• Previous experience within the automotive industry or with manufacturers, importers or franchised dealerships.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Excellent communication skills with confidence to work with internal teams, suppliers and dealers.
• Analytical mindset with proactive problem-solving approach.
• Excellent attention to detail and a high level of accuracy.
• Full UK driving licence and willingness to travel occasionally within the UK.

Responsibilities

• Maintain accurate and up-to-date parts and accessories information across internal systems and dealer platforms.
• Support new vehicle launches by ensuring parts and accessories are available and ready.
• Manage inbound enquiries from dealers, suppliers and internal stakeholders, providing timely advice and support.
• Monitor and resolve back orders, supply delays and product issues with suppliers.
• Process OE parts orders to meet forecast demand.
• Produce operational reports and performance data to support business decisions.
• Process dealer, internal and staff parts orders accurately and efficiently.
• Monitor goods in, supplier returns and stock movements.
• Support customer escalations relating to parts and accessories alongside the Customer Service team.
• Build strong relationships with suppliers, dealers and internal stakeholders to deliver an excellent service.

Skills

Organisational skills

Analytical mindset

Communication skills

Numeracy and literacy

Problem-solving

Customer-focused

Tools

Excel

Word

PowerPoint

Job description

Parts & Accessories Advisor
Location: Walton-on-Thames, Surrey – Hybrid Working
Salary: Up to £36,000
Hours: Standard business weekday hours, with 3 days in the office and 2 days remote

Help keep the parts operation moving

At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.

As we continue to grow, we're looking for a Parts & Accessories Advisor to join our After Sales team, supporting one of our long-standing automotive partners, Kia.

If you're someone who is highly organised, enjoys solving problems and is confident working with data, suppliers and dealer networks, this is an opportunity to make a genuine impact. You'll play an important role in ensuring parts and accessories are available, information is accurate and operational issues are resolved efficiently.

The role

As a Parts & Accessories Advisor, you'll support the Kia dealer network, suppliers and internal stakeholders to ensure the smooth supply and administration of parts and accessories.

Reporting to the Operations Manager – Parts & Accessories, you'll work across supplier liaison, order management, reporting, stakeholder communication and problem-solving.

You’ll work closely with After Sales, Customer Service, suppliers and dealer networks to resolve supply issues, manage back orders, maintain accurate product information and support efficient delivery.

This is a varied and fast-paced role where you'll need to manage multiple priorities, maintain excellent attention to detail and build strong relationships across the business.

What you'll be doing

• Maintaining accurate and up-to-date parts and accessories information across internal systems and dealer platforms.
• Supporting new vehicle launches by ensuring parts and accessories are available and ready.
• Managing inbound enquiries from dealers, suppliers and internal stakeholders, providing timely advice and support.
• Monitoring and proactively resolving back orders, supply delays and product issues with suppliers.
• Processing OE parts orders to meet forecast demand.
• Producing operational reports and performance data to support business decisions.
• Processing dealer, internal and staff parts orders accurately and efficiently.
• Monitoring goods in, supplier returns and stock movements.
• Supporting customer escalations relating to parts and accessories alongside the Customer Service team.
• Building strong relationships with suppliers, dealers and internal stakeholders to deliver an excellent service.

What we're looking for

We're looking for someone who is organised, customer-focused and enjoys finding solutions to operational challenges.

You’ll ideally have:

• Previous experience within the automotive industry, ideally with a manufacturer, importer or franchised dealership.
• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Excellent communication skills, with the confidence to work with internal teams, suppliers and dealers.
• An analytical mindset with a proactive approach to problem-solving.
• Excellent attention to detail and a high level of accuracy.
• Good working knowledge of Microsoft Office, particularly Excel, Word and PowerPoint.
• Strong numeracy and literacy skills.
• A full UK driving licence and willingness to travel occasionally within the UK.

What you'll get in return

We believe great people deserve a great experience too.

Our benefits include:

• £500 annual Health & Wellbeing Allowance to spend on your physical or mental wellbeing.
• Hybrid working, with 3 days in the office and 2 days remote.
• Access to Education Bursaries to support your personal and professional development.
• Birthday day off plus a birthday voucher.
• Company pension.
• Healthcare plan, including private medical and dental support.
• Annual leave that increases with service, from 22 days up to 30 days.
• Employee car purchase schemes.

Why ROI?

At ROI, you'll have the opportunity to do meaningful work that makes a visible difference. You'll be trusted to take ownership, supported by experienced colleagues who value collaboration over ego, and encouraged to keep learning as technology continues to transform our industry.

You’ll work alongside experienced automotive professionals, building your knowledge across parts, accessories, suppliers, dealer networks and aftersales operations while developing your commercial, analytical and problem-solving skills.

We're building teams that embrace curiosity, adaptability and continuous improvement, creating rewarding careers in a business that's helping shape the future of fleet.

If you're looking for a role where you can use your automotive knowledge, develop your analytical skills and play a key role in delivering an excellent service to dealers and customers, we'd love to hear from you.