Hybrid Parts & Accessories Advisor

ROI Automotive Ltd; Walton-on-Thames; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Health & Wellbeing Allowance (£500)

Hybrid working

Education bursaries

Birthday day off

Company pension

Healthcare plan

Annual leave 22–30 days

Employee car purchase

Job summary

ROI Automotive Ltd in Walton-on-Thames is seeking a Parts & Accessories Advisor to support the Kia dealer network, suppliers and internal teams. You’ll manage parts information, orders and reporting to keep our supply chain moving smoothly.

The role is hybrid with three days in the office and two days remote. You’ll need strong organisational skills, attention to detail and excellent communication to resolve issues and support timely deliveries for automotive partners.

Qualifications

• Previous experience within the automotive industry or with manufacturers, importers or franchised dealerships.
• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Excellent communication skills with confidence to work with internal teams, suppliers and dealers.
• Analytical mindset with proactive problem-solving approach.
• Excellent attention to detail and a high level of accuracy.
• Full UK driving licence and willingness to travel occasionally within the UK.

Responsibilities

• Maintain accurate and up-to-date parts and accessories information across internal systems and dealer platforms.
• Support new vehicle launches by ensuring parts and accessories are available and ready.
• Manage inbound enquiries from dealers, suppliers and internal stakeholders, providing timely advice and support.
• Monitor and resolve back orders, supply delays and product issues with suppliers.
• Process OE parts orders to meet forecast demand.
• Produce operational reports and performance data to support business decisions.
• Process dealer, internal and staff parts orders accurately and efficiently.
• Monitor goods in, supplier returns and stock movements.
• Support customer escalations relating to parts and accessories alongside the Customer Service team.
• Build strong relationships with suppliers, dealers and internal stakeholders to deliver an excellent service.

Skills

Organisational skills

Analytical mindset

Communication skills

Numeracy and literacy

Problem-solving

Customer-focused

Tools

Excel

Word

PowerPoint

Job description

ROI Automotive Ltd in Walton-on-Thames is seeking a Parts & Accessories Advisor to support the Kia dealer network, suppliers and internal teams. You’ll manage parts information, orders and reporting to keep our supply chain moving smoothly.

The role is hybrid with three days in the office and two days remote. You’ll need strong organisational skills, attention to detail and excellent communication to resolve issues and support timely deliveries for automotive partners.