Business Centre Executive - Kia

ROI Automotive; Nantwich; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Health and wellbeing allowance

Birthday leave

Company pension

Private medical insurance

Dental cover

22 days annual leave

Car purchase schemes

Job summary

ROI Automotive in Nantwich (Cheshire) is seeking a Business Centre Executive for a hybrid role (1 day in the office). Salary up to £24,850 per year, 37.5 hours Mon-Fri. You’ll support Kia’s operation, manage customer agreements, coordinate vehicle bookings and progress leads to dealers.

You will handle enquiries, maintain records, and build relationships with dealers and stakeholders to ensure smooth operation and a high-quality customer experience.

Qualifications

• Strong customer service, with focus on positive experience and resolving enquiries.
• Excellent written and verbal communication, able to build relationships with stakeholders.
• Strong organisational and prioritisation skills, manage multiple activities with accuracy.
• Collaborative approach, work well in a team with internal and external stakeholders.
• Good knowledge of Microsoft Office and confidence using business systems.
• Proactive, flexible and solution-focused, able to work at pace under pressure.

Responsibilities

• Handle dealer and stakeholder enquiries with timely resolutions.
• Process customer agreements, addendums, renewals and extensions per Kia requirements.
• Coordinate demonstration vehicle bookings with third-party stakeholders.
• Progress leads to dealers via Keyloop with timely follow-up.
• Maintain accurate records across systems and support reporting.
• Build positive working relationships to support smooth operation of the centre.

Skills

Customer service

Written communication

Organisational skills

Teamwork

Microsoft Office

Tools

Keyloop

Job description

Business Centre Executive

Location: Nantwich, Cheshire
Working pattern: Hybrid (1 day per week in the office).
Salary: Up to £24,850 per annum
Hours: Monday - Friday, 37.5 hours per week

Delivering exceptional support and keeping every customer journey moving.

At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.

We're now looking for a Business Centre Executive to support our Kia operation, playing an important role in delivering a professional and efficient service to dealers, customers and wider business stakeholders.

If you're a confident communicator who enjoys building relationships, solving problems and keeping things organised, this is a great opportunity to join a busy team where your contribution will make a real difference.

The role

As a Business Centre Executive, you'll provide day-to-day support across a range of business centre activities, acting as a key point of contact for dealer and stakeholder enquiries.

You'll help ensure customer agreements are processed accurately, demonstration vehicle bookings are coordinated effectively and new business leads are progressed to the dealer network. Working closely with internal teams and external partners, you'll help deliver a smooth, responsive and consistent experience for everyone involved.

What you'll be doing

• Handle dealer and stakeholder enquiries, providing timely, professional and effective resolutions.

• Process customer agreements, addendums, renewals and extensions in line with Kia business requirements.

• Work closely with third-party stakeholders to coordinate and administer demonstration vehicle bookings for customers and prospects.

• Manage and progress leads to dealers through Keyloop, ensuring timely follow-up.

• Maintain accurate records across business systems and support reporting requirements.

• Build positive working relationships with internal and external stakeholders, supporting the smooth running of the business centre.

What we're looking for

• Strong customer service skills, with a genuine focus on delivering a positive experience and resolving enquiries professionally.

• Excellent written and verbal communication skills, with the confidence to build relationships and engage with a range of stakeholders.

• Strong organisational and prioritisation skills, with the ability to manage multiple activities while maintaining accuracy and attention to detail.

• A collaborative approach, with the ability to work effectively as part of a team and build relationships with internal and external stakeholders.

• Good working knowledge of Microsoft Office and confidence using business systems, with the ability to adapt to new processes and ways of working.

• A proactive, flexible and solution-focused approach, with the ability to work at pace, manage changing priorities and remain calm under pressure.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

• a £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.

• access to education bursaries to learn new skills.

• a day off and a voucher to get yourself something nice on your birthday

• company pension

• healthcare plans including private medical insurance and dental cover

• 22 days annual leave rising to 30 with length of service

• subsidised car purchase schemes available

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.