Regional Operations Admin & Customer Liaison

National Highways; Kettlethorpe; On-site; GBP 25,000 - 32,000; Full time

Job summary

National Highways in the Yorkshire North East region is seeking a Business Services Co-ordinator to join our Business Services Team. The role covers delivering a broad range of administrative activities to support the regional Operations directorate, handling customer communications and correspondence, and providing BAU support.

You will work in a busy team, building relationships with stakeholders, processing invoices, managing documents, and coordinating meetings.

Qualifications

• Experience in an administration environment.
• Excellent written and verbal communication skills.
• Proficient with MS Office and Oracle applications.

Responsibilities

• Engage with customers verbally and in writing to respond to enquiries and complaints.
• Draft and process customer contacts and correspondence to required standards.
• Build and maintain relationships with internal and external stakeholders.
• Collate statements of evidence and provide CCTV images when available.
• Process invoice payments in line with policies and procedures.
• Provide broad administrative support, including meetings, conferences and supplies management.

Skills

Communication

Time management

Organisation

Prioritisation

Flexibility

Adaptability

Customer engagement

Tools

Microsoft Office

Oracle applications

Job description

National Highways in the Yorkshire North East region is seeking a Business Services Co-ordinator to join our Business Services Team. The role covers delivering a broad range of administrative activities to support the regional Operations directorate, handling customer communications and correspondence, and providing BAU support.

You will work in a busy team, building relationships with stakeholders, processing invoices, managing documents, and coordinating meetings.