Customer Experience & Operations Coordinator

DS Smith Plc; Devizes; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and PMI

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith Plc is seeking a Customer Service Co-ordinator to support administrative processes and act as the primary contact for our customer base at Devizes. You will work closely with Sales and Site teams to ensure information and reporting are accurate and up-to-date, while delivering a high standard of customer service.

The role requires excellent organisation, attention to detail, and the ability to build strong relationships with colleagues and customers.

Qualifications

• Customer-facing experience in a B2B or B2C environment.
• Able to work independently and build strong working relationships.
• Positive, can-do attitude with good teamwork.
• Strong organisational skills with ability to multitask.
• Proficient with Microsoft Excel, Word and related packages.

Responsibilities

• Serve as the main contact for customers for the Devizes site.
• Coordinate administrative processes supporting the sales team.
• Collaborate with Sales and Site teams to keep information accurate and up-to-date.
• Prepare and review reports for internal and customer-facing use.
• Engage with stakeholders and maintain effective communication.

Skills

Customer-facing experience

Organisation

Stakeholder relations

Attention to detail

Microsoft Office proficiency

Job description

DS Smith Plc is seeking a Customer Service Co-ordinator to support administrative processes and act as the primary contact for our customer base at Devizes. You will work closely with Sales and Site teams to ensure information and reporting are accurate and up-to-date, while delivering a high standard of customer service.

The role requires excellent organisation, attention to detail, and the ability to build strong relationships with colleagues and customers.