Customer Service Coordinator

DS Smith Europe; Devizes; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and收入保护

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Descripción de la vacante

DS Smith is hiring a Customer Service Co-ordinator for its Devizes site. You will be the main point of contact for our customer base, coordinating administrative processes and supporting the sales strategy with strong attention to detail.

You will work closely with Sales and Site teams, ensuring accurate information and reporting both internally and for customers, while liaising with stakeholders. A proactive, people-oriented approach and organisational skills are essential.

Formación

• Relevant customer facing experience in a B2B or B2C environment.
• Ability to work independently yet build strong relationships with colleagues and stakeholders.
• Positive, can-do attitude with strong organisational skills.
• Proficient in Microsoft Office, especially Excel and Word.

Responsabilidades

• Coordinate administrative processes for the Devizes site and act as the customer contact.
• Work with Sales and Site teams to ensure accurate information and reporting.
• Maintain detailed records and support customer-facing communications.
• Handle multiple tasks with excellent attention to detail in a fast-paced environment.

Conocimientos

Customer facing

Organisational skills

Attention to detail

Excel proficiency

Communication

Herramientas

Excel

Word

Descripción del empleo

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator. As a natural ‘people‑person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Devizes site by being our point of call for our customer base.

Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.

This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.

So, if you have excellent attention to detail, have experience of working within a customer facing role and fancy a new challenge – then we might be looking for you!

About you

• Relevant customer facing experience – ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can‑do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location:

This is a full‑time role based in our site in Devizes, Monday to Friday with the working hours 9am-5pm.

About us

We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30different countries, proudly employingover 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market‑leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.

As a Safety‑first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury‑free workplaces for our employees and everyone who enters our facilities.

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