Customer Service Coordinator

DS Smith Plc; Devizes; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday plus bank holidays

Pension scheme, life assurance and PMI

Employee Assistance Programme

Employee Discounts

Cycle to work scheme

Job summary

DS Smith Plc is seeking a Customer Service Co-ordinator to support administrative processes and act as the primary contact for our customer base at Devizes. You will work closely with Sales and Site teams to ensure information and reporting are accurate and up-to-date, while delivering a high standard of customer service.

The role requires excellent organisation, attention to detail, and the ability to build strong relationships with colleagues and customers.

Qualifications

• Customer-facing experience in a B2B or B2C environment.
• Able to work independently and build strong working relationships.
• Positive, can-do attitude with good teamwork.
• Strong organisational skills with ability to multitask.
• Proficient with Microsoft Excel, Word and related packages.

Responsibilities

• Serve as the main contact for customers for the Devizes site.
• Coordinate administrative processes supporting the sales team.
• Collaborate with Sales and Site teams to keep information accurate and up-to-date.
• Prepare and review reports for internal and customer-facing use.
• Engage with stakeholders and maintain effective communication.

Skills

Customer-facing experience

Organisation

Stakeholder relations

Attention to detail

Microsoft Office proficiency

Job description

The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

Are you currently working in administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team? If you are thinking about taking the next step in your career, then this might be the role for you!

We are looking for an enthusiastic, pro‑active, and self‑motivated individual to join the UK Packaging Division as a Customer Service Co‑ordinator. As a natural ’people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process for our Devizes site by being our point of call for our customer base.

Working closely with Sales and Site teams across the business, being organised with fantastic attention to detail is vital to this role as you will ensure all process information and reporting both internally and customer facing is accurate and updated as needed.

This role is a central part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same! You will also be liaising directly with customers so a perfect role for a natural people‑person.

So, if you have excellent attention to detail, have experience of working within a customer‑facing role and fancy a new challenge – then we might be looking for you!

About You

• Relevant customer facing experience – ideally within a B2B or B2C environment.
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can‑do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time
• Computer literate, especially on Microsoft packages (Excel, Word, etc)

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location

This is a full-time role based in our site in Devizes, Monday to Friday with the working hours 9am-5pm.

About Us

We’re DS Smith, a company who are redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. Today, we operate in more than 30 different countries, proudly employing over 30,000 people, and supporting customers across sectors like FMCG, industrial, and e-commerce. We deliver on quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform, and we’re building the team to drive change across Europe and North America.

As a Safety‑first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.