Customer Service Advisor

Morgan Sindall Property Services Limited; Great Holland; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Profit Share

Discretionary annual bonus

Enhanced pension

Private medical or health plan

Life assurance

Cycle to work

Flexible working

Volunteer days

Learning & development opportunities

Employee discounts

Staff recognition

Subscription reimbursement

Job summary

Morgan Sindall Property Services Limited is seeking a proactive Part Time Customer Service Advisor for our busy call centre. You will be the first line of contact for tenants, handling a high volume of inbound calls (minimum 30 per day) while delivering a professional and empathetic service.

You will log repairs, schedule appointments and ensure SLAs are met. You’ll also manage a shared repairs inbox, prioritise emails, and use MS Office and CRM systems to update records accurately, supporting

Qualifications

• Experience in a call centre or high-volume customer service role.
• Confident managing 30+ calls per day alongside administrative tasks.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls from tenants.
• Log and schedule repair requests; coordinate appointments.
• Ensure responses meet SLAs and service standards.
• Manage a shared repairs inbox and prioritise emails.
• Support complex or sensitive enquiries with composure and clarity.

Skills

Call centre experience

High-volume workload

Organisational skills

Attention to detail

Clear communication

MS Office proficiency

Tools

MS Office

CRM systems (MSI)

Job description

Monday to Friday, alternating hours each week 9am-1pm & 11am-3pm with also an option for 8am-12pm.

We’re looking for a proactive and organised Part Time Customer Service Advisor to join our busy call centre team. You’ll be the first point of contact for tenants, managing a high volume of inbound calls (with a expected minimum of 30 calls taken per day) while delivering a professional and empathetic customer experience. In addition, you will log and schedule repair requests, coordinate appointments and ensure all interactions meet agreed Service Level Agreements (SLAs). The role also includes managing a shared repairs inbox, prioritising emails, updating systems accurately and following up on repairs. You’ll handle a range of enquiries, from routine repairs to more complex or sensitive issues, so the ability to work at pace, think on your feet and remain calm under pressure is essential.

About You

• Experience in a call centre or high-volume customer service role – essential.
• Confident managing 30+ calls per day alongside administrative tasks – essential.
• Strong organisational skills with excellent attention to detail.
• Experience managing a shared inbox and prioritising workload effectively.
• Clear, professional & confident verbal and written communication skills. – essential.
• Proficient in Microsoft Office and CRM systems (MSI experience highly desirable).
• Experience in social housing, repairs, or maintenance is desirable but not essential.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

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