Customer Experience Leader — Hospitality & Growth Impact

McDonald's; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training provided

Employee discounts

Free meals on break

Premium pay for some overtime hours

Job summary

McDonald’s is seeking a Customer Experience Leader to be at the heart of our restaurant's guest journey. In this role you will maintain cleanliness, welcome customers with a smile, and support queries while collaborating with the restaurant management team to improve service.

No experience is required as full training will be provided, and you will work shifts across Weekdays and Weekends including Early Mornings, Afternoons and Evenings in a dynamic, fast-paced environment.

Qualifications

• No experience required; full training provided.
• Friendly, welcoming, and helpful demeanor with strong communication and hospitality skills.
• Able to thrive in a dynamic environment with a positive, team-focused mindset.

Responsibilities

• Create a warm, welcoming atmosphere and tailor hospitality to guest needs.
• Use guest feedback to identify opportunities and drive service improvements.
• Manage customer areas, seeking engagement and resolving issues.
• Inspire teammates to improve performance and maintain a positive mood.
• Assist with events and promotions to engage visitors and build community.

Job description

McDonald’s is seeking a Customer Experience Leader to be at the heart of our restaurant's guest journey. In this role you will maintain cleanliness, welcome customers with a smile, and support queries while collaborating with the restaurant management team to improve service.

No experience is required as full training will be provided, and you will work shifts across Weekdays and Weekends including Early Mornings, Afternoons and Evenings in a dynamic, fast-paced environment.